Loudoun Water disinfects with chloramine, and its 2025 water quality report names the catch: chloramine can make certain gaskets and toilet flappers wear out faster, and that leads to leaks. So when an Ashburn toilet keeps hissing and refilling or a faucet won’t quit dripping, the rubber parts are the first suspect, and fixing the toilet is $250 to $900. The same report says Loudoun Water has no lead service lines anywhere in its system, an inventory the state health department has accepted.
Behind the walls, Ashburn’s plumbing is young. Only about two homes in a hundred predate 1980, so you’ll rarely find galvanized steel or cast iron here. The exception is polybutylene. In Ashburn proper, around Ashburn Farm and Ashburn Village, roughly half the homes were built between 1980 and 1999, and builders were still running grey polybutylene supply lines into the mid 1990s. If the pipe coming off the top of the water heater is grey plastic marked PB, the polybutylene guide on our blog covers the choices, and a repipe is $1,000 to $12,000.
When the main drain backs up, Loudoun Water’s own rules say to call Loudoun Water right away. It checks whether the stoppage is in the public sewer and clears it if it is. If the blockage sits in your own building sewer, it tells you to hire a licensed plumber. That’s the call we take: clearing the main costs $550 to $1,650, and a look down the line with our camera on the same visit shows what caused it.
Hidden leaks have one consolation on the bill. Loudoun Water can grant a one-time courtesy credit for a hidden indoor or irrigation leak, covering the overage on both water and sewer, but only once per account and only with paperwork showing the fix. If the utility spots the leak first, you get 30 days to repair it or the credit is off the table. Finding a hidden leak is $200 to $500.